What currency are the prices do I see in the site?
All prices are in USD.
What material are the lashes made from?
The black and colored lashes are premium faux mink, the Bombre Collection is 100% silk.
I just placed an order, when will it ship?
Please allow 1-2 days production time for your order to ship out, average shipping times are 3-6 business days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is unused and in brand new condition or defective. We give you 10 days to send it back to us for an in store credit. You must ship it back at your own expense (this expense will be added to your store credit), once we have received the product we will credit your account in the amount of the original purchase plus shipping. Please include all purchasers name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a store credit (if product is unopened and unused).
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average domestic shipping time is 3-6 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email at firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you!